Terms and Conditions

Acceptance of Terms

By accessing and using SpyderNet Security services, you accept and agree to be bound by the terms and provision of this agreement. These terms apply to all visitors, users, and others who access or use our services.

If you do not agree to these terms, please do not use our services.

Service Descriptions

SpyderNet Security provides professional cybersecurity assessment services including but not limited to:

• External attack surface reviews
• Web application security assessments
• WordPress security audits
• Verification retesting
• Ongoing security monitoring
• Security consulting and advisory

Service descriptions are provided for general information only and may be subject to change without notice.

Payment Terms

Payment terms for our services:

• Payment is due upon completion of services unless other arrangements are made
• We accept cash, check, and major credit cards
• Invoices for ongoing services are due within 30 days of issue date
• Late payments may incur additional fees as specified in service agreements
• Prices are subject to change with reasonable notice

Service Warranty

We stand behind our work with the following terms:

• Assessment reports are delivered within the agreed-upon timeframe
• One free verification retest within 90 days of initial assessment delivery
• Findings are accurate and reproducible at the time of testing
• Warranty does not guarantee the absence of undiscovered vulnerabilities
• Warranty does not cover changes made to systems after assessment completion

User Responsibilities

As a client, you agree to:

• Provide accurate information about technical issues and requirements
• Backup important data before service begins
• Follow recommended security practices and procedures
• Promptly report any issues with completed work
• Maintain appropriate licenses for software and services
• Provide safe and appropriate working conditions for on-site services

Limitation of Liability

SpyderNet Security's liability is limited as follows:

• Our total liability shall not exceed the amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• Data loss liability is limited to the cost of data recovery attempts
• We are not responsible for damages caused by third-party software or hardware
• Force majeure events (natural disasters, etc.) limit our liability

Confidentiality

We respect your privacy and confidentiality:

• All client information and data will be kept strictly confidential
• We will not access personal files unless necessary for service delivery
• Client data will not be shared with third parties without consent
• We implement appropriate security measures to protect client information
• Confidentiality obligations survive termination of service agreements

Service Termination

Either party may terminate services under the following conditions:

• Either party may terminate with reasonable notice
• Immediate termination for breach of terms or non-payment
• Client remains responsible for payment of completed work
• Equipment and materials remain property of SpyderNet Security until paid in full
• Termination does not affect warranty obligations for completed work

Governing Law

These terms are governed by and construed in accordance with applicable local and federal laws. Any disputes arising from these terms or our services will be resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation fails
• Binding arbitration as a final resort
• Local court jurisdiction for enforcement of arbitration awards

Terms Updates

We reserve the right to modify these terms at any time. Changes will be effective when:

• Posted on our website with updated effective date
• Notification sent to clients with active service agreements
• Continued use of services constitutes acceptance of updated terms
• Significant changes will be highlighted and explained

These terms were last updated on December 2024.